FAQ
Answers about memories, connected apps, models, exports and deleting data.
What is a Memory?
Section titled “What is a Memory?”A Memory organizes information about a topic, such as project decisions, reading notes or customers. Choose its sources, describe what it should retain, and update it manually or on a schedule. You control which apps and keys can access it. Concepts.
I added a folder. Why does my AI not know about it yet?
Section titled “I added a folder. Why does my AI not know about it yet?”Adding a source makes its content available for processing. Select Update now on the Memory page, or wait for its scheduled update, to learn from that content. Check the run’s Report if the update fails. Bring your material in.
Why can the first search take longer?
Section titled “Why can the first search take longer?”A search after a period of inactivity may take longer to start. Search also uses a model to find relevant information. If the request fails, check the model configuration and the error before assuming the Memory is empty. Search behavior.
Where can I manage and export my data?
Section titled “Where can I manage and export my data?”Manage your material in Files, review learned content in Memory, and choose which apps can access it in Connect. Download an export from Settings › Data & export. If the export warning says agent memory files are missing, export again before relying on it as a backup. Export and deletion.
What can a connected app do?
Section titled “What can a connected app do?”An app authorized through the MCP consent screen can read the Memories you select. Profile access is a separate choice. For an integration that needs to add or remove content, create a developer key with the appropriate access level. Access control.
How do I stop an app accessing my memory?
Section titled “How do I stop an app accessing my memory?”Switch off a Memory under Use in, or use Disconnect… on the app’s page in Connect to revoke its approvals. These changes apply to subsequent requests. They do not remove content the external app has already received. Removing a connector only inside that app does not revoke its Membase authorization.
Which model does it use? Do I need my own key?
Section titled “Which model does it use? Do I need my own key?”Use AI Setup to connect a supported provider key or subscription. A free account includes an initial allowance of chat turns. When that allowance is used, stored memories remain; continuing to run the assistant requires an available model source or a suitable plan. AI Setup.
What is the profile?
Section titled “What is the profile?”The profile contains information about you, such as preferences and recent context. You can grant access to it separately from access to individual Memories.
What cannot be undone?
Section titled “What cannot be undone?”Deleting a Memory removes its stored content. Deleting a conversation removes its transcript; information already saved to memory is retained. Delete everything in Settings removes account data while retaining your sign-in identity. Review each confirmation and download any data you want to keep before proceeding. Deletion and access controls.
How is this different from searching my files?
Section titled “How is this different from searching my files?”A Memory processes source material and retains information for later retrieval. Updating a source and updating its Memory are separate actions. See the memory engine benchmarks for evaluation results and their scope; those measurements are separate from hosted API performance.
Questions about API status codes, metadata filters or serving multiple users are covered in API troubleshooting.